Refund policy

1. Returns

Customers may request to return an eligible product within 7 days from the date of receiving the order, provided that:

The product has not been used, opened or damaged.
The original packaging, seals, accessories and labels remain intact.
The product is returned in the same condition in which it was received.
Proof of purchase is provided.

The customer may be responsible for return shipping costs where the return is based on a change of mind. This does not apply where the product is defective, damaged, incorrect or materially different from its description.

Returns remain subject to the applicable laws and regulations of the Kingdom of Saudi Arabia.

2. Non-Returnable Products

Due to the nature and value of collectible products, the following products cannot be returned for a change of mind:

Opened booster packs.
Booster boxes or sealed products where the factory seal has been opened, removed or damaged.
Products that have been used, altered or damaged after delivery.
Customized or specially ordered products.
Individual cards removed from their original sealed packaging.

This restriction does not apply where the product was received defective, damaged, incorrect, counterfeit, tampered with or materially different from its description.

3. Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery.

If you receive an incorrect, damaged or defective product, contact us within 7 days of delivery and provide:

Your order number.
Clear photographs or video of the product.
Photographs of the shipping packaging and delivery label.
A description of the issue.

We may offer, depending on the circumstances:

A replacement.
A full or partial refund.
Another appropriate solution agreed with the customer.

Where the error is ours, we will bear the reasonable return shipping costs.

4. Refunds

Approved refunds will be issued to the original payment method.

Processing times may vary depending on the payment provider or bank. Original shipping fees may be non-refundable for change-of-mind returns but will be refunded where the order was incorrect, defective or damaged due to an error by Kshk.Store.

5. Order Cancellations

Customers may request cancellation before the order has been processed or shipped.

Once an order has been shipped, it cannot be cancelled as an unshipped order. However, the customer may still request a return after delivery where permitted under this policy and applicable Saudi law.

6. Delivery Delays

If delivery is delayed beyond the agreed delivery date, the customer may contact us for assistance and may have the right to cancel the order in accordance with applicable Saudi law.